Shipping policy


Last Updated: June 2026

Thank you for shopping at Newlo Home! We offer free shipping on all orders to the United States.

Shipping Area

We ship to the United States mainland, including the 48 contiguous states and District of Columbia (Washington D.C.).

We do not ship to:

  • Hawaii
  • Alaska
  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  • APO / FPO / DPO military addresses

If your shipping address is outside the supported areas, we will cancel the order and issue a full refund.

Free Shipping

All orders to the supported U.S. mainland addresses qualify for free standard shipping. No minimum order amount is required.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or high volume periods, processing time may take up to 5 business days.

Estimated Delivery Time

Once shipped, most orders are expected to arrive within 5–10 business days to mainland U.S. addresses (including Washington D.C.).

  • Delivery times may vary depending on your specific location and carrier schedules.
  • You will receive a shipping confirmation email with tracking information.

Taxes & Duties

  • All prices shown on the website are exclusive of sales tax.
  • Sales tax (if applicable) will be automatically calculated and collected at checkout based on your shipping address in the United States.
  • Any import duties, customs fees, or additional taxes imposed by U.S. customs are the customer’s responsibility.
  • For orders around $55 or below, most customers do not encounter significant duties, but this can vary. We recommend checking with your local tax authority if you have concerns.

Tracking Your Order

A tracking number will be emailed to you once your order ships. You can track your package through UPS, FedEx, or USPS.

Important Notes

  • Delivery estimates are based on standard shipping to the U.S. mainland and are not guaranteed.
  • Actual delivery times may be longer during holidays, severe weather, or high carrier volume.
  • We are not responsible for delays caused by customs, carrier issues, or incorrect shipping addresses.

Questions About Shipping or Taxes?

Contact our U.S. Customer Support team:

Email: service@newlohome.com

Phone: +1 801-671-7135

Business Hours (Pacific Time)
Monday – Friday: 9:00 AM – 5:00 PM